For UAE SMEs, managed IT services provide enterprise-grade technology support without the overhead of an in-house team. Here's what you need to know.
Small and medium businesses make up over 94% of companies in the UAE, yet most lack the budget for a full in-house IT team. Managed IT services bridge this gap by providing professional technology management, monitoring, and support at a predictable monthly cost — giving SMEs access to expertise that would otherwise be out of reach.
What Managed IT Services Include
A comprehensive managed IT package typically covers 24/7 network monitoring, helpdesk support, patch management, backup and disaster recovery, cybersecurity monitoring, and strategic IT planning. For UAE businesses, this means having an entire IT department's capabilities available on demand, without the recruitment, training, and retention challenges.
Cost Comparison: In-House vs Managed
Hiring a senior IT manager in Dubai costs AED 25,000-40,000 monthly. A network engineer adds another AED 15,000-25,000. Add cybersecurity expertise, help desk staff, and infrastructure costs, and you're looking at AED 80,000+ per month. Managed IT services deliver equivalent capabilities starting from a fraction of that investment.
Choosing a Managed IT Provider in the UAE
Look for providers with local presence (response times matter), relevant certifications (ISO 27001, Microsoft Partner, AWS Partner), and clear SLAs with defined response and resolution times. Ask for references from businesses in your industry and of similar size.
Bayden provides managed IT services tailored to UAE SMEs, with local engineers based in Abu Dhabi and Dubai. Our flexible packages scale with your business, ensuring you're never paying for more than you need — or left without support when you need it most.
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