Managed IT Services

We handle the transition with minimal disruption. Week 1: audit and documentation. Week 2-3: deploy monitoring and management tools. Week 4: go-live with support channels. We run parallel with your existing IT setup (or provider) during transition to ensure nothing falls through the cracks. Most transitions complete within 30 days.

Critical issues (system down, security incident): 15-minute response, 4-hour resolution target. High priority (service degradation, key user impact): 30-minute response, 8-hour resolution target. Standard requests (new user setup, software installation): 4-hour response, next-business-day completion. All SLAs are contractually guaranteed.

Yes. Our Business and Premium tiers include cloud management — monitoring, cost optimization, security, and configuration management for Azure, AWS, and Google Cloud environments. This provides unified management across your entire IT environment.

Absolutely. Remote and hybrid work support is core to our service. We manage endpoint security for remote devices, provide remote helpdesk support, configure VPN and zero-trust access, and ensure your team can work productively from anywhere with full security.

Many of our clients have a small internal IT team that we augment. Your internal person handles day-to-day user interactions and business-specific systems, while we manage infrastructure, security, monitoring, and complex escalations. This hybrid model is often the most cost-effective approach.

Our monitoring runs 24/7 and automatically alerts our on-call team for critical issues. For Business and Premium tier clients, our after-hours team responds within 15 minutes to critical issues. We also provide an emergency hotline for urgent issues outside normal support channels.