Unified Communications with Microsoft Teams for UAE Organizations

Microsoft Teams is becoming the unified communications hub for UAE businesses. Here's how to deploy Teams for voice, video, messaging, and collaboration at enterprise scale.

Microsoft Teams has evolved from a chat application to a comprehensive unified communications platform. UAE organizations are increasingly replacing legacy PBX systems, video conferencing tools, and collaboration platforms with Teams — consolidating communication into a single platform that integrates with their Microsoft 365 investment.

Teams Phone System

Microsoft Teams Phone System replaces traditional PBX with cloud-based calling. For UAE organizations, deployment options include Microsoft Calling Plans (where available), Direct Routing (connecting Teams to your existing SIP trunk provider like Etisalat or du), or Operator Connect (simplified carrier integration). Direct Routing is the most common choice in the UAE, providing flexibility to work with local telecom providers.

Meeting Room Technology

Modern meeting rooms in UAE offices use Teams Rooms devices for one-touch meeting joins, automatic camera framing, and content sharing. Certified devices from Poly, Logitech, and Yealink range from huddle rooms to large boardrooms. Teams Rooms with Microsoft Surface Hub provide interactive whiteboarding and collaboration for in-office and hybrid teams.

Governance and Adoption

Teams governance prevents the chaos of unmanaged channels and teams proliferating across the organization. Implement naming conventions, expiration policies for inactive teams, guest access controls, and data retention policies. For adoption, provide role-specific training rather than generic overviews — a project manager uses Teams differently than an executive or a call center agent.

Bayden deploys Microsoft Teams as a unified communications platform for UAE organizations, handling everything from phone system configuration and meeting room setup to governance frameworks and user adoption programs.